MB-230 Exam Dumps [Valid] Microsoft Dynamics 365 Customer Service Study Materials

Please pay attention to the Pass4itSure MB-230 exam dumps (updated) for those who take the Microsoft MB-230 exam to help you prepare for the Microsoft Dynamics 365 Customer Service exam. Because the MB-230 exam dumps provide you with real Microsoft Dynamics 365 Customer Service study materials.

Using the updated MB-230 exam dumps https://www.pass4itsure.com/mb-230.html you will be able to successfully obtain MB-230 study materials and thus pass the MB-230 exam.

What does the MB-230 exam look like to your mind?

The first thing you should know is that by passing the MB-230 exam, you will receive the Dynamics 365 Customer Service Functional Consultant Associate certificate.

Dynamics 365 Customer Service Functional Consultant Associate Certification Flowchart

In the real MB-230 exam you will encounter 40-60 questions that you will answer within 120 minutes of the allotted time and score 700 points to pass (out of 1000). The cost of taking the exam is $165. The question types are diverse, and you need to master them all to pass.

The Microsoft Dynamics 365 Customer Service exam resources you need to learn:

  • Work with cases in Dynamics 365 Customer Service
  • Work with entitlements and service level agreements in Dynamics 365 Customer Service
  • Work with entitlements and service level agreements in Dynamics 365 Customer Service
  • Create surveys with Dynamics 365 Customer Voice
  • Get started with Dynamics 365 Customer Service Scheduling
  • Help agents are more productive in Dynamics 365 Customer Service
  • Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service
  • Work with Customer Service Insights
  • Use Connected Customer Service with Dynamics 365
  • Extend Dynamics 365 Customer Service

How to effectively prepare for the MB-230: Microsoft Dynamics 365 Customer Service exam?

By doing the following three points, I think I should be able to prepare well for the Microsoft MB-230 exam.

  1. Always remember that preparing for the MB-230 exam takes time, so start early.
  2. Valid Microsoft Dynamics 365 Customer Service learning materials must be selected – this can be a Pass4itSure MB-230 exam dumps.
    You progress and learn in the MB-230 exam dump, which improves your exam ability. The MB-230 exam helps you stand out.
  3. Practice regularly.
    Test your knowledge of Microsoft Dynamics 365 Customer Service.

Why beat the Microsoft Dynamics 365 Customer Service exam?

Knowing that the Microsoft MB-230 exam is the most popular exam on the market right now, then it’s worth beating it.

The world of IT is changing rapidly, and passing the MB-230 exam will open up new frontiers for your career.

These two reasons are sufficient to explain why you should win the MB-230 exam.

Microsoft MB-230 Free Dumps Questions | Updated 2022-09

Online practice:

Q1.

You are a Dynamics 365 Customer Service system administrator for Contoso, Ltd. You need to automatically create cases from emails sent to the [email protected] email address. Solution: Create an automatic record creation and update rule. Set the Source type to the Service activity, and select the queue. Does the resolution meet the goal?

A. Yes
B. No

Correct Answer: B

Q2.

You use Dynamics 365 for Customer Service. You need to create business process flows. Which three entities can you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Goal
B. Case
C. Letter
D. Social activity
E. Rollup queries

Correct Answer: BCD

Q3.

You use Dynamics 365 for Customer Service. You need to merge cases.
What is the outcome of the merge process? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point.

Q4.

You are employed as an administrator for your company\’s Dynamics 365 for Customer Service implementation. You are currently creating a case dashboard. You want to make sure that the dashboard displays cases by priority. Which of the following actions should you take?

A. You should configure the use of a timeframe filter.
B. You should configure the use of a priority filter.
C. You should configure the use of a global filter.
D. You should configure the use of a visual filter.

Correct Answer: D

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guidedashboard#visual-filter

Q5.

You are configuring a single business process flow in Dynamics 365 for Customer Service. You need to design the business process flow. What should you do?

A. Merge peer branches to a single stage when merging branches.
B. Span the process across 10 unique entities.
C. Combine multiple conditions in a rule by using both the AND and OR operators.
D. Use 40 steps per stage.

Correct Answer: A

References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/enhance-businessprocess-flows-branching

Q6.

Your company makes use of Dynamics 365 for Customer Service. You are employed as a customer service representative. You have been tasked with detecting and removing duplicate cases. You decide to merge cases to achieve your goal. Does the action achieve your objective?

A. Yes, it does
B. No, it does not

Correct Answer: B

Q7.

A company is implementing Omnichannel for Customer Service. The company separates agents into teams for billing, new product inquiries, support, and warranty. The new product team currently handles text messages, emails, and live chats from the company website.

The company plans to release a new product. Before the new product launch, the company wants to add the ability to manage conversations coming in from Facebook and Twitter. You need to configure the system with the least amount of effort. What should you do?

A. Create a new resource characteristic.
B. Create a routing rule.
C. Create a new work stream for each channel.
D. Add the new channel to the existing work stream.

Correct Answer: D

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams

Q8.

Your company makes use of Dynamics 365 Customer Service with the default settings unchanged. You want to find cases in the system using a default search feature. You make use of Quick Find. Does the action achieve your objective?

A. Yes, it does
B. No, it does not

Correct Answer: A

Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/configure-quickfind

Q9.

You need to create the SLAs. Which three SLAs should you create? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. SLA with 24 hours as the failure time and no warning
B. SLA with 6 hours as the failure time and a one-hour warning
C. SLA with 6 hours as the failure time and no warning
D. SLA with one hour as the failure time and no warning
E. SLA with 24 hours as the failure time and a two-hour warning

Correct Answer: BDE

An email alert must be sent to representatives for SLA violations as follows: HMO 2 hours prior and PPO 1 hour prior.

Q10.

You are a Dynamics 365 Customer Service administrator. Members of the customer support staff must not be available on public holidays in the year 2021. You need to configure holiday schedules. Which actions should you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-holidayschedule

Q11.

You are a Dynamics 365 Customer Service manager. You are preparing to configure queues for the purpose of managing support. After assigning teams respectively to a queue, you need to decide on the type of queue you are going to create. You decide to create a Private queue. Does the action achieve your objective?

A. Yes, it does
B. No, it does not

Correct Answer: A

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queuesmanage-activities-cases

Q12.

You work in customer support at your company. You have been tasked with generating the entitlements for your clients in Dynamics 365 for Customer Service. Which of the following actions should you take?

A. You should configure business rules.
B. You should configure a business process flow.
C. You should configure entitlement channels.
D. You should configure routing rules.

Correct Answer: C

Q13.

You use Dynamics 365 as a Customer Service administrator. You plan to create Voice of the Customer surveys. You need to determine which survey question feature is needed to complete the design of the survey. Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area. NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Valid Microsoft Dynamics 365 Customer Service Study Materials

References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey

Online Download:

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